Florist Kingston upon Thames Privacy Policy

Name: LIMONCELLO
Brand: Florist Kingston upon Thames
Price: 65.00 GBP
Availability: InStock

Introduction

Welcome to the Privacy Policy for Florist Kingston upon Thames. We are committed to protecting your personal data and respecting your privacy rights. This policy outlines how we collect, use, and store personal information provided by customers placing flower orders with Florist Kingston upon Thames, including those located in Kingston upon Thames and surrounding districts. All data processing activities are performed in strict accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Scope of Policy

This Privacy Policy applies to all individuals placing an order with Florist Kingston upon Thames, whether online, over the phone, or in person within Kingston upon Thames and its surrounding districts. By placing an order, you acknowledge and accept the practices described in this Policy.

Personal Data We Collect

Depending on how you interact with us and the nature of your order, we may collect the following types of personal data:

Identity Data: Name, title, and in certain cases, company name.
Contact Data: Delivery address, billing address, recipient’s address, telephone number, and sometimes email address.
Order Details: Information about the flowers and products you order, delivery instructions, messages or card texts, and any special requirements.
Payment Data: Payment card details may be processed by our payment processor but are not stored by us.
Technical Data: Browser type, IP address, device information collected through your use of our website.
Correspondence: Records of your communications with our team regarding orders or enquiries.

Lawful Basis for Processing Data

We only process your personal data when there is a valid lawful basis under the GDPR. These may include:

Contractual necessity: To process and deliver your order, and to provide customer support.
Legal obligation: To meet accounting, tax, and other statutory requirements.
Legitimate interests: To improve our services, ensure business operations, and communicate relevant offers or updates, provided these interests are not overridden by your rights and interests.
Consent: Where you have specifically consented, for example, by opting into marketing communications. You may withdraw your consent at any time.

How We Use Your Data

Your personal data is used for purposes including:

Processing your orders and handling payment transactions.
Ensuring correct delivery of flowers and products to you or your recipient.
Managing your customer relationship and responding to your enquiries.
Complying with legal and regulatory obligations.
Improving our service quality and user experience.
Informing you of special offers or updates where you have consented to receive such information.

Retention of Personal Data

We retain personal data only as long as is necessary for the purposes described above, as required by law, or for legitimate business purposes. Usually:

Order and contact data: Retained for up to 7 years to comply with accounting and tax regulations.
Marketing preferences: Retained until you withdraw your consent or unsubscribe.
Technical data: Retained for a short period for analytics and security, unless required for legal purposes.

Once data is no longer needed, it will be securely deleted or anonymised.

Processors and Data Sharing

We may share your personal data with selected third parties ("processors") to fulfil our contractual obligations and provide the best service to you. These include:

Payment service providers: Who process payments securely on our behalf.
Delivery partners and couriers: For fulfilling delivery of orders.
IT and website service providers: Who facilitate the running and security of our website and order management systems.
Professional advisors: Such as accountants or legal advisors where required for business purposes.

All processors are contractually obliged to protect your data in accordance with GDPR and only use it for the purposes specified by Florist Kingston upon Thames. We do not sell or rent your personal data to third parties.

Your Rights Under GDPR

You have specific rights regarding your personal data:

Right of access: Request a copy of your personal data we hold.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure ("right to be forgotten"): Request deletion of your data where there is no legal or legitimate reason for retention.
Right to object: Object to processing based on legitimate interests or direct marketing.
Right to restrict processing: Ask us to restrict processing under certain circumstances.
Right to data portability: Request transfer of your data to another provider in a structured, machine-readable format.
Right to withdraw consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the methods indicated on our website.

Data Security

Florist Kingston upon Thames takes the protection of your data very seriously. We implement appropriate technical and organisational measures to ensure your information remains secure, including secure servers, encryption of payment transactions, regular review of data practices, and staff training on data protection requirements.

International Transfers

Your personal data is primarily processed within the United Kingdom. If it is ever necessary to transfer your data outside the UK or EEA, we will ensure adequate safeguards are in place to protect your rights as required by law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Significant changes will be communicated where appropriate.

Contact and Queries

If you have any questions about this policy or how we process your personal data, please refer to the contact information provided on our website. We aim to respond promptly to all privacy-related enquiries and concerns.