At Florist Kingston upon Thames, we pride ourselves on delivering only the freshest, most beautiful flowers to homes and businesses in our local area. As your trusted local florist, each bouquet is hand-crafted and quality checked to provide lasting freshness and joy. Our dedication to excellence means our customers can order with total confidence, knowing quality and satisfaction are always our priorities.
We go to great lengths to ensure your flowers arrive in perfect condition. In the rare event that your order arrives with any damage or loss of freshness, please notify us as soon as possible on the day of receipt. We request that you provide a clear photograph of the flowers as they arrived to assist us in swiftly resolving the issue. Our team is committed to responding promptly and fairly to every concern.
Because we use only fresh, premium blooms carefully sourced for each order, we are pleased to offer a freshness guarantee. Our flowers are expected to remain beautifully fresh for at least five days from the date of delivery, provided care instructions are followed. If you believe your flowers are not meeting our freshness standard within this window, please do contact us immediately for assistance.
When things are not as they should be, we want to put them right. If your flowers are proven to be unsatisfactory, damaged, or below our freshness promise, we offer the following resolutions:
Our team will discuss these options with you to ensure you are happy with the outcome.
We strive for 100% satisfaction with every order. However, if you are not fully delighted or need to raise any concerns — whether relating to product quality, delivery, or service — our complaints process is clear and simple. Notify us within 24 hours of your delivery so we may investigate and resolve your query as quickly as possible. Please include your order details and a brief description of the issue, accompanied by photos if relevant.
Florist Kingston upon Thames has built a reputation for reliability, freshness, and customer care. We are grateful to serve our community, delivering flowers to homes and businesses locally and nearby. Your trust means everything, and your feedback helps us improve — so we always welcome your comments, questions or concerns.
Thank you for choosing us as your local Kingston upon Thames florist. We look forward to making every floral gift a wonderful, worry-free experience.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
