Welcome to Florist Kingston upon Thames. These Terms & Conditions ("Terms") govern your use of our online flower delivery service available via our website. By placing an order with Florist Kingston upon Thames (“we”, “us”, or “our”), you agree to comply with these Terms. We recommend you review them carefully before purchasing goods or services. These Terms apply to all customers using our online service for flower delivery in Kingston upon Thames and surrounding areas.
When you place an order for online flower delivery through our website, you are offering to purchase goods subject to these Terms. Our order process requires you to choose from a selection of flowers or related products, select your preferred delivery date and recipient information, and complete the checkout process.
All orders are subject to availability. We reserve the right to substitute products such as flowers or packaging, up to an equivalent value and quality, should those available differ from the images or descriptions shown. In the case that a major substitution is required, we will either contact you for consent or offer an option to cancel your order for a full refund.
After submitting your order, you will receive an acknowledgement email confirming that we have received your order. This confirmation does not constitute acceptance of your order. Acceptance occurs, and therefore a contract is formed, only when we dispatch the product(s) to you, along with a shipping confirmation email. If we cannot fulfil your order, we will promptly inform you and issue a full refund.
All prices for our flower delivery products listed on our website are in Pound Sterling (£) and include VAT unless otherwise stated. We reserve the right to alter prices at any time without notice, but such changes will not affect orders already placed and confirmed.
Payment for orders must be made at the time of placing the order. We accept major credit and debit cards via secure payment processors, as well as any other payment options indicated on the website at checkout. We do not store card details and ensure all payment information is processed securely in line with UK regulations.
On successful payment, you will receive a payment confirmation as part of your order acknowledgement. Orders will not be processed or dispatched until full payment has been received and cleared by us.
We provide online flower delivery throughout Kingston upon Thames and to selected surrounding areas. Delivery times and dates are indicated during the ordering process but may be subject to delays caused by circumstances beyond our reasonable control, such as adverse weather, traffic disruptions, or supply issues. While we endeavour to meet chosen delivery slot(s), we cannot guarantee specific times.
If the recipient is not at the specified delivery address, we will attempt to deliver to a neighbour, leave in a safe location, or follow your additional instructions (when provided). Where this is not possible, we will leave a delivery card with instructions on how to arrange redelivery or collection. Please ensure all delivery information is accurate; we cannot accept liability for delays or losses arising from incomplete or incorrect delivery details.
You have the right to cancel or amend your order subject to the following:
If a cancellation request is accepted within the eligible timeframe, we will process a full refund to the original payment method. Refund processing times may vary depending on your financial institution.
For flower arrangements or products that arrive faulty or substantially not as described, please notify us as soon as possible (ideally within 24 hours of receipt), including photographic evidence where appropriate. We will, at our discretion, provide a replacement arrangement or refund.
Due to the perishable nature of fresh flowers, we are generally unable to accept returns. However, if your flowers arrive in unsatisfactory condition or do not meet the order specifications, please contact us within 24 hours of delivery. Accompany any complaint with clear photographic evidence to assist our assessment. Where justified, we will provide a suitable replacement or a refund at our discretion.
Non-perishable items (such as vases, giftware, or other related goods) may be eligible for return under the UK Consumer Contracts Regulations (if unopened and unused), except where noted otherwise and can be returned within 14 days of receipt. Please inform us promptly to make appropriate arrangements.
Refunds, when agreed, will be processed to your original payment method as quickly as possible, subject to any processing times imposed by your bank or payment provider. This does not affect your statutory rights.
We are committed to providing high quality flower delivery services in Kingston upon Thames. Nevertheless, our liability to you in connection with any order will not exceed the price paid for the goods and services ordered.
Except as expressly provided in these Terms, and to the maximum extent permitted by law, we do not accept liability for:
Nothing in these Terms seeks to exclude or limit liability for death or personal injury arising from our negligence, fraud, or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
Customers using our online flower delivery service agree to provide accurate and current information during the order process and to use our website and services in accordance with these Terms and UK law. You must not use our service for any unlawful or fraudulent purpose.
You warrant that you are legally capable of entering into binding contracts and are at least 18 years old. Where you provide information relating to a third-party recipient, you confirm you have their consent to provide their personal data and delivery details to us for the purpose of delivering their order.
All content and material, including but not limited to photographs, graphics, text, design, logos and product descriptions, published on our website are the intellectual property of Florist Kingston upon Thames or our licensors and are protected by applicable copyright and trademark laws. No content may be copied, reproduced, transmitted, published, or distributed without our explicit written consent.
We reserve the right to amend or update these Terms at any time, and any changes will be effective immediately upon publication on our website. Each purchase from our online flower delivery service will be governed by the Terms in force at the time of your order. Please check this page regularly for the latest version.
We process all customer and recipient personal data in accordance with applicable UK data protection laws and our Privacy Policy. Your information is used solely for the purpose of processing and delivering your order and is not shared with third parties except where necessary to complete delivery or as required by law.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with your use of our online flower delivery services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining Terms, which shall continue in full force and effect. Failure by us to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
These Terms & Conditions apply to all orders and use of our online flower delivery service made by customers in Kingston upon Thames and the surrounding areas. By proceeding with an order, you confirm your acceptance of and agreement to these Terms in their entirety.
If you have any questions regarding these Terms & Conditions or require assistance relating to your order, please use the contact details provided on our website to get in touch. Our customer service team will endeavour to respond to your enquiry at the earliest opportunity and resolve any issues related to your online flower delivery.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston upon Thames, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston upon Thames.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
